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IRCTC launches upgraded e-Ticketing website & mobile App for online Railway tickets booking

IRCTC launches upgraded e-Ticketing website & mobile App for online Railway tickets booking

IRCTC launches upgraded e-Ticketing website & mobile App for online Railway tickets booking

New Delhi: Following the vision of ‘Digital India’ of Hon’ble Prime Minister, Narendra Modi, Indian Railways has revamped & upgraded its e-ticketing website www.irctc.co.in and IRCTC Rail Connect Mobile App, which is used for booking of Railway tickets ‘online’.

The Upgraded e-ticketing Website & App, offering “Best-in-class” features, has been launched by Hon’ble Minister of Railways and Commerce & Industry and Consumer Affairs, Food & Public Distribution, Piyush Goyal today on 31st December 2020.  This will be a New Year gift by the Railways to all passengers.

Speaking on the occasion, he said “The Railways is committed to serving the nation, and constantly working to augment its services to further improve the rail travel experience. This Upgraded e-ticketing platform for booking online Railway tickets, will enhance passenger convenience. “ He said that IRCTC should continue to work towards constantly improve  the web site and ensure that is second to none in the world as per the digital India mission and vision of PM.

e-Ticketing services for booking of Indian Railway Tickets:

In 2014, the Next Generation E-ticketing (NGeT) system was launched to provide seamless e-ticketing services – higher booking loads and better user interface, through IRCTC. The upgraded e-ticketing website & App will provide the next level of services and experience to the rail users.

Customer experience has been the focus for revamping the features:

The railway customer has been focus of the design of this new world class website for booking of rail tickets. Novel user personalization features linked to user log in, have been incorporated for the first time ever, along with customizations for seamless travel experience, one stop train selection for booking, and integrated booking for meals & accommodation with tickets.

Salient Features of the Upgraded website:

Best in Class features:

The Upgraded and enhanced e-ticketing website & Mobile App aims to provide best in class user experience amongst various other online travel and ticketing websites.

The level of these features will be even more advanced than the ones offered currently by the other ticketing websites. In most websites, the station search entry is still alphabetical, availability status is either not there or old in time. Moreover, the convenience of integrated booking for stay & meal in this upgraded e-ticketing website is unmatched.

At present, this e-ticketing website of IRCTC has more than 6 Crore active users, using it to book more than 8 Lakhs tickets daily. Around 83% of the total reserved railway tickets are booked through this online system.

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