Aadhaar helpline number enters people’s phonebooks, UIDAI blames ‘vested interest’

Written by August 3, 2018 21:30

New Delhi: Thousands of smartphone users were left clueless on Friday, as they found a Unique Identification Authority of India (UIDAI) toll-free helpline number saved in their phonebooks by default.

Aadhaar helpline number It looked like UIDAI replaced the earlier helpline number — 1947 — with the new number — 1800-300-1947, which got into phone contacts without user’s consent.

Aadhaar helpline numberA twitter user Elliot Alderson asked UIDAI, “Many people, with different providers, with and without an #Aadhaar card, with and without the mAadhaar app installed, noticed that your phone number is predefined in their contact list by default without their knowledge. Can you explain why?”


Not asked operators to include helpline no, says UIDAI

The UIDAI has said it has not asked any device maker or service provider to include its toll free number on mobile phones, and clarified that the number 1800-300-1947 appearing in the contact list of Android phones is an “outdated and invalid” helpline number.

Aadhaar helpline number Distancing itself from the backlash it faced on social media over the default inclusion of ‘1800-300-1947’ in contact list of Android phones, the Unique Identification Authority of India said in a statement that, “…the said 18003001947 is not a valid UIDAI toll free number and some vested interests are trying to create unwarranted confusion in the public”.

The UIDAI’s valid toll free number is 1947, which is functional for more than the last two years, it said.

Unique Identification Authority of India (UIDAI) – Press Statement

Unique Identification Authority of India (UIDAI) today in the wake of some media reports on default inclusion of the UIDAI’s outdated and invalid Toll free number 1800-300-1947 in contact list of Android phones said that UIDAI has not asked or communicated to any manufacturer or service provider for providing any such facility whatsoever.

UIDAI emphasised that the said 18003001947 is not a valid UIDAI Toll free number and some vested interest are trying to create unwarranted confusion in the public. UIDAI’s valid Toll free number is 1947 which is functional for more than the last two years. UIDAI has reiterated that it has not asked or advised anyone including any telecom service providers or mobile manufacturers or Android to include 18003001947 or 1947 in the default list of public service numbers.