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- Published: February 13, 2022 12:25
New Delhi: One of the most popular Bollywood couples – Sonam Kapoor Ahuja and her husband Anand Ahuja have been ousted by international shipping company MyUS, for using doctored invoices, a bid which apparently used to avoid paying taxes and custom duty. In a series of tweets, the company asserted that the problem was not with the company’s service but with the document Sonam’s husband had provided.
On January 27, Anand Ahuja taking to Twitter questioned if anyone has any contacts in MyUS as his shipment is delayed. “Does anyone know someone at MyUS – I have had HORRIBLE experience recently. They are holding items improperly, rejecting formal paperwork & refusing to acknowledge any reasoning,” he wrote.
Does anyone know someone at @MyUS_Shopaholic – I’ve been having HORRIBLE experience recently. They are holding items improperly, rejecting formal paperwork & refusing to acknowledge any reasoning.
— anand s ahuja (@anandahuja) January 26, 2022
In reply to his tweet, the company said that owing to their limited resources on social media accounts, he should connect to the customer service through email or chat. To this Ahuja stated that he has been doing so for over seven days and that the company’s new “policies” are a scam. “Have been trying to resolve with email CS for 7+ days and spent 2hrs with chat CS yesterday before this tweet. They are unable to resolve- offering unfair, ones sided & even fraudulent solutions. Your company’s new “policies” are malicious and a SCAM.”
Have been trying to resolve with email CS for 7+ days and spent 2hrs with chat CS yesterday before this tweet. They are unable to resolve- offering unfair, ones sided & even fraudulent solutions. Your company’s new “policies” are malicious and a SCAM.
— anand s ahuja (@anandahuja) January 27, 2022
Sonam on the other hand, also quoted Ahuja and wrote, “Terrible customer service is shameful.”
Terrible customer service is shameful https://t.co/aAvxIvjQgc
— Sonam K Ahuja (@sonamakapoor) January 27, 2022
The issue was then reported by The Bombay Times based on Sonam and Anand’s ordeal. However, after the article was published, MyUS took to Twitter to clear the controversy.
MyUS wrote, “This is not a matter of customer service quality, new policies, or holding items improperly as was tweeted. Mr Ahuja misrepresented the price he paid for sneakers purchased on eBay, which would result in him paying fewer duties and taxes.” The company tagged Sonam Kapoor, Economic Times, and Bombay Times in their tweet. Economic Times reported a story on how MyUS was allegedly causing trouble to the couple.
@sonamakapoor @etimes @bombaytimes This is not a matter of customer service quality, new policies, or holding items improperly as was tweeted. Mr. Ahuja misrepresented the price he paid for sneakers purchased on eBay which would result in him paying less duties and taxes. (1/3)
— MyUS.com (@MyUS_Shopaholic) February 1, 2022
The company further added that Ahuja’s invoices had up to 90% less value mentioned compared to what he had paid for the goods. It stated, “The doctored invoices list prices that were up to 90% less than what he paid for the goods. While our policy is to do our best to rectify any customer issues, we have a duty to uphold regulatory compliance.”
The company further added, “Put very simply, we have a legal obligation to provide accurate information when sending international shipments. Both MyUS and Mr Ahuja are subject to international export rules, and we intend to follow them.”
Put very simply, we have a legal obligation to provide accurate information when sending international shipments. Both MyUS and Mr. Ahuja are subject to international export rules, and we intend to follow them. (3/3)
— MyUS.com (@MyUS_Shopaholic) February 1, 2022
After the tweets by MyUS went viral on the social media platforms, Anand Ahuja again took to Twitter to state that MyUS “refused to validate PDF receipts and bank statements” and accused them of overcharging him and holding his goods for long.
Anyways now have moved all items and closed my account. Gooooood riddance!
— anand s ahuja (@anandahuja) February 11, 2022
He concluded by saying that he had moved all items and closed his account.