New Delhi: The Directorate General of Civil Aviation (DGCA) inquiry found that inappropriate handling of passengers by the IndiGo staff thereby resulting in certain non-conformances with the applicable regulations.
On May 7, staff of Indigo airlines had barred a specially-abled child accompanied by parents from boarding a flight at the Ranchi airport as he was in “a state of panic”, following which the aviation regulator DGCA had ordered probe and asked the airline to submit a report. The fact finding committee formed by DGCA to probe the incident has submitted their report on Monday.
The statement released by DGCA reads that a fact finding enquiry was ordered by DGCA into the unfortunate event of denying boarding to a special child along with the family at Ranchi Airport by Indigo Airline on May 7, 2022.
Here is the video of the incident that happened at Ranchi airport where @IndiGo6E airlines denies boarding to a special need child along with his child.
Seems lack of empathy from Indigo staff, not the first time though.
Indigo to issue a statement shortly. @JM_Scindia https://t.co/5ixUDZ009a pic.twitter.com/SyTNgAQIT6
— Dibyendu Mondal (@dibyendumondal) May 8, 2022
The committee has submitted its report. The proceedings of the committee were partly held in the open and partly in camera as per the request of the affected family, it reads.
“The findings of the committee prima facie indicate inappropriate handling of passengers by the Indigo staff thereby resulting in certain non-conformances with the applicable regulations,” it mentioned.
In view of this, it has been decided to issue a show cause notice to the concerned airline through its authorized representative to explain as to why suitable enforcement action should not be taken against them for the non-conformances, it reads.
Yesterday an @IndiGo6E staff at Ranchi Airport did this. Shame on you @IndiGo6E.@JM_Scindia @DGCAIndia @PMOIndia
Please take strictest possible action.#specialneedchild #divyang pic.twitter.com/LpvSnXB8jg
— Abhinandan Mishra (@mishra_abhi) May 8, 2022
It further mentioned that to meet the ends of justice, the Airline has been provided an opportunity for personal hearing as well as for making written submissions in next ten days from today i.e. till 26th of May 2022.
After hearing their submissions, appropriate action as per law would be taken, it read.