UP govt launches ‘ELDERLINE’, a toll-free helpline to comfort senior citizens amid pandemic
The helpline- 14567, is being cited as a critical step to reach the elderly in need during the prevailing pandemic in the state, as it receives as many as 80 to 90 actionable calls on a daily basis from various districts of Uttar Pradesh ranging from Noida to Ballia.
New Delhi: Yogi Adityanath-led Uttar Pradesh has become one of the first states in the country to successfully operationalise ‘ELDERLINE’, a helpline to assist and comfort the senior citizens amid the ongoing Covid-19 pandemic across the state.
In order to address the concerns and grievances of the people aged above 60 years of age, the Ministry of Social Justice & Empowerment, Government of India had come up with an initiative to reach the vulnerable section in times of crisis to help them in terms of health concerns, emotional support and legal aid.
Dial 14567: UP, 1st state to launch helpline for elderly citizens
The toll-free helpline facility had been made operational in Uttar Pradesh on May 14 to extend complete support to the elderly citizens across all 75 districts of Uttar Pradesh.
The helpline- 14567, is being cited as a critical step to reach the elderly in need during the prevailing pandemic in the state, as it receives as many as 80 to 90 actionable calls on a daily basis from various districts of Uttar Pradesh ranging from Noida to Ballia.
Ever since Yogi Adityanath took over the reins of the Uttar Pradesh government as the Chief Minister, the safety, security, and all-round welfare of the needy, vulnerable and deprived sections have been among the top priorities of the government.
In its efforts to realise the above objective even during such challenging times, according to the instructions issued by the Uttar Pradesh government, under the ELDERLINE project, all senior citizens in need are being provided complete support through the call centres which remain functional from Mornings 8 am onwards to 8 pm in the Evenings regularly.
ELDERLINE launched in 5 states with help from Tata Trusts
All queries pertaining to information on old age homes, physiotherapy units, health related, mental health related and legal issues are being addressed promptly, thereby ensuring quick redressal of grievances as directed by the state government.
It is pertinent to note that the facility has already been made operational in 5 major states of Uttar Pradesh (UP), Madhya Pradesh (MP), Rajasthan, Tamil Nadu (TN) and Karnataka and efforts are being made to make them functional in all states by the end of May 2021. The ELDERLINE is a facility operationalised with the assistance of Tata Trusts and NSE foundation.