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- Published: February 11, 2021 19:51
New Delhi: Looks like some distress call from a poor citizen moved Chief Minister Yogi Adityanath. It was out of the ordinary that he called a high-level meeting immediately to review the complaint redressal mechanism prevailing in the state. He asked for the efficacy of ‘thana diwas’ and ‘tahsil diwas’ and went deep into the feedback system.
Promptly came the solution. If the grievances of the public are not redressed properly at police station, tahsil or even district level, they should come to The Chief Minister directly. The CM Helpline number 1076 is there to help any citizen who comes with a genuine problem.
CM Yogi puts grievance redressal on high priority
Asking to make people of the state aware of the facility, CM Yogi has directed to put up the board at every Tahsil, Police station and Block headquarter which would clearly say that the CM remains at your doorstep, always.
The CM desired that the ‘tahsils’ and ‘police stations’ of all the districts should be sensitised enough to redress the woes of the poor. If not, the officers will be taken to task and the DMs and SPs of the concerned district will be held liable for the lapse. Furthermore, if the complainant is not satisfied with the redressal, he or she may approach the CM helpline.
Nobody is listening to you? Main Hoon Na: CM
The CM helpline, which the CM wants to be strengthened further in terms of effective monitoring and a robust feedback mechanism, had come into operations from February 13, 2018. It is manned by some 250 personnel who receive about 35,000 calls everyday. The complaints received from CM helpline are forwarded to different departments where they belong to. A proper feedback system is in the place to monitor the status of complaints with the instructions that the aggrieved person should be asked about his ‘satisfaction level’.
Out of a total of 44.8 lakh complaints lodged on CM helpline, more than 35 lakh have so far been disposed of. The real importance of CM helpline came to fore during Covid times when it was extensively used by the migrants and all those who were in the distress. In fact, the local public representatives, DM offices, Asha workers and corporations were all integrated into the system to provide relief to the complainants.