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- Published: October 19, 2021 13:03
New Delhi: Food delivery app Zomato faced harsh criticism on microblogging site Twitter, after a customer alleged that he was called a ‘liar’ for not knowing Hindi language.
The customer from Tamil Nadu, who has been identified as Vikash, took to Twitter and shared a several screen-shots of his conversation with the customer service executive of Zomato with caption, “Ordered food in zomato and an item was missed. Customer care says amount can’t be refunded as I didn’t know Hindi. Also takes lesson that being an Indian I should know Hindi. Tagged me a liar as he didn’t know Tamil. @zomato not the way you talk to a customer. @zomatocare.”
Ordered food in zomato and an item was missed. Customer care says amount can’t be refunded as I didn’t know Hindi. Also takes lesson that being an Indian I should know Hindi. Tagged me a liar as he didn’t know Tamil. @zomato not the way you talk to a customer. @zomatocare pic.twitter.com/gJ04DNKM7w
— Vikash (@Vikash67456607) October 18, 2021
In the conversation, when the executive told Vikash that his refund could not be initiated due to language barrier with the restaurants.
To this, Vikash replied, “if Zomato is available in Tamil Nadu, they should have hired people who understand the language.”
“For your kind information, Hindi is our national language. So it is very common that everybody should know Hindi a little bit,” executive had replied.
Zomato has termed the incident as ‘unacceptable’. To which Vikash has asked for an public apology from the relation customer care executive.
I need a strong clarification and public apology from the concerned person who accused me a liar and asked me to learn Hindi without any base reasons
— Vikash (@Vikash67456607) October 18, 2021
Netizens have slammed Zomato over languages discrimination on SM
Zomato Gold Membership users ~#Reject_Zomato pic.twitter.com/aSi6MFNgEN
— நாய்க்குட்டி (@KuttyNaai_) October 19, 2021
Repeat after me
Hindi Isn’t India’s National Language. DOT #Thamizh_Therilana_VeliyaPoda pic.twitter.com/j9rm4UtLop
— Kaajal Pasupathi (@kaajalActress) October 19, 2021
We are using zomato to eat not to learn Hindi.. #hinditheriyadhupoda #Reject_Zomato #Hindi_Imposition pic.twitter.com/25kRV1JJX2
— Tamil Professor (@tamil_professor) October 18, 2021
Hindi is not our national language it’s one of the official language.
Bye bye @zomato @zomatocare#Reject_zomato pic.twitter.com/4D803W5wzt— Vino (@Vinothk50225581) October 18, 2021